- Shipping & Delivery
(PLEASE READ CAREFULLY)
We at Moroccanoil Store want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at the contact us page
Most credit and debit card orders are shipped on the same day.
SHIPPING AND TAX POLICY
These are the shipping choices for online orders shipped within the United States and Internationally.
- Please note: Most orders are shipped within 72 hours of placing the order.
- Privacy & Security
- This Privacy and Security Policy is governed by our Terms and Conditions. We may periodically make changes to this Privacy and Security Policy which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.
Special note about childrenThis Site is not intended for or directed to persons under the age of 18. Moroccanoil Store does not sell products for purchase by children. By registering with this web site, purchasing products from Moroccanoil Store or providing Moroccanoil Store with any information, you represent to Moroccanoil Store that you are 18 years of age or older and that any information you provide to Moroccanoil Store about a third party is for a third party that is 18 years of age or older.
What information do we collect from you? Why?We May Collect Information Needed to Contact You Later. If we collect personal contact information (as described below), you may later access and modify it, and remove it from our system. You may also choose simply not to provide your personal contact information at the point of collection.
We may collect your name, address and phone numberWhen you use our web Site, we may request your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" contact information. We use this information to complete, support and analyze your purchases from Moroccanoil Store and use of the Moroccanoil Store web site, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Moroccanoil Store web site.
We may collect your email addressWe may request your email address, or other information needed to contact you online. We use it to complete, support and analyze your purchases from Moroccanoil Store and use of the Moroccanoil Store web site, and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about specials occurring on the Moroccanoil Store web site if you have chosen this service on the Account Login page. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Moroccanoil Store website.
We may collect other kinds of information from youWhen you use our web site, we may collect personal information about you described below. You may later access and modify the information, or have it removed. You may also simply choose not to provide your personal contact information at the point of collection; however, if you do not provide such information, we will be unable to complete your purchase.
We may collect purchase informationWe may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Moroccanoil Store web site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Moroccanoil Store web site.
Certain exception disclosuresWe may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or Moroccanoil Store has good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on Moroccanoil Store or (2) to protect and defend the property or rights of Moroccanoil Store , the users of its website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If Moroccanoil Store should ever file for bankruptcy or merge with another company, we may sell the information you provide to us on Moroccanoil Store website to a third party or share your personal information with the company we merge with.
How do we protect information we collect?We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. Moroccanoil Store servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL`s browser, so that only Moroccanoil Store can read a customer`s personal information.
How long do we keep user information?We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely. Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.
Third party sitesThis Site contains links to third party websites. Moroccanoil Store is not responsible for the privacy practices or the content of such websites. Your use of these third party websites is entirely at your own risk.
Your consent to this policyBy using the Moroccanoil Store web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page which it is your responsibility to review frequently.
This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by New York law, excluding conflicts of law principles. Any legal actions against us must be commenced in California within one year after the claim arose, or be barred.
- Returns & Replacements
1. All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.
2. All returned merchandise must be received by Moroccanoil Store in saleable condition, unless the merchandise is found to be defective.
3. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
4. All Canada shipments do not include extra charge for custom clearance.
* Please be advised that Canada shipments could be delayed for custom clearance reasons.
6. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
- Finding Items
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of our store. You will also find links to browse lists and more detailed product-specific searches in the left side navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.
Adding Items to Your Shopping Cart
If you want to order an item from Moroccanoil Store , click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon on the right side of every page of our Web site.
Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.
The instructions here outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact us.
An estimate of the shipping cost will show up when you check out.
For all Canadian shipments, Morrocanoil will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Moroccanoil will not be held liable for any customs duties or taxes that arise from your local customs office. Moroccanoil will also not be held responsible for any additional fee the local carrier in your country may charge.
Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Moroccanoil will not knowingly ship any products to any countries that may require any type of license. Moroccanoil will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Moroccanoil will not be held liable for any customs duties or taxes that arise from your local customs office. Moroccanoil will also not be held responsible for any additional fee the local carrier in your country may charge.
All orders are shipped UPS, or FedEx ground transport, therefore, we CANNOT ship to P.O. Boxes.
We do not ship orders on Saturdays or Sundays.
All Express Mail, FedEx and UPS orders are waived from signature unless otherwise instructed via comments in your order form, or by email.